Yes, you can. You can always ask the doctor a question via the chat, both about the product recommendation and during your treatment. Our customer service team does not have access to your records and does not have the medical expertise to answer questions about the product recommendation. We therefore recommend that you ask the doctor your question via the chat.
Can I ask for clarification if I don't understand something in the doctor's advice?
Articles in this section
- What information is shared with the doctor, and how is it kept secure and private?
- Can I ask for clarification if I don't understand something in the doctor's advice?
- How can I change my answers if I have entered something incorrectly?
- What happens if a doctor decides not to provide a product recommendation?
- How long will it take to receive my personalised advice?