Your safety is our top priority. It sometimes happens that we cannot safely help you online, in which case we will stop the online assessment immediately. You will not be charged for the assessment. We will recommend that you seek help through your usual healthcare provider.
What happens if a doctor decides not to provide a product recommendation?
Articles in this section
- What information is shared with the doctor, and how is it kept secure and private?
- Can I ask for clarification if I don't understand something in the doctor's advice?
- How can I change my answers if I have entered something incorrectly?
- What happens if a doctor decides not to provide a product recommendation?
- How long will it take to receive my personalised advice?