Have you not received an e-mail with shipping information 3 working days after payment? Then your parcel has probably not yet been sent. Please contact our Customer Service, so they can check what is going on.
Have you received the shipping information today and the tracking link still does not show any information? Then your parcel has not yet been scanned for receipt by DHL Express. This may take several hours, so please check your tracking link again later.
Have you received the shipment information, but your parcel has not been delivered after several days? Then there may be a delay at DHL Express.
Have you still not received your parcel 5 working days after dispatch? Please contact our Customer Service, they can help you solve the problem.