For non-prescription products, if your package has been shipped by the pharmacy and you wish to cancel the order, you have 14 days to return the package after receipt. Ensure that the products are unopened and undamaged. Once the pharmacy has processed your return, the costs incurred minus the shipping costs of £4.21 will be refunded.
Prescription products cannot be returned, unfortunately. Due to legal regulations, pharmacies are not permitted to take back prescription medications after they have left the pharmacy. This is the only way to guarantee that you receive a high-quality product. The pharmacies are obliged to destroy the product if you no longer wish to receive it. For this reason, your payment for an order containing prescription products cannot be refunded.